Digital approval. Quicker take-off.
With iPad and iPhone,
United Airlines connects millions of people to the places and moments that matter most. The company recognises that its employees are the key to making those connections happen. With iPhone and iPad, all of United’s 85,000 employees are fully mobile and empowered to be their most effective — making tasks simpler to complete, communication easier, and flying more enjoyable for customers. And United employees participate in the ideation and development of iPad and iPhone custom apps, demonstrating United’s belief that inclusion propels innovation. This has enabled employees to come up with new solutions to improve travel and put customer service first.
At a glance
13MPassenger minutes
saved from delays
saved from delays
10+Years of continued
innovation with Apple
products and services
innovation with Apple
products and services
120KTotal Apple
devices deployed
devices deployed
We want our employees to feel empowered, so we provide them with the best mobile tools to do their best work. Apple is the gold standard of mobile devices, which is why we invest in them.
United Airlines
Putting tasks on autopilot.
Custom apps make flying more
efficient for employees and passengers.
Maintenance
Efficiency
On time.
At the gate.
All with iPhone.
Personalisation
Like a concierge
in the clouds.
Only with Apple
Built-in Features
The built-in security features on iPad, like Touch ID, make maintenance releases instantaneous and secure. The built-in accelerometer on iPad — used with the SkyPath app — lets United’s pilots gain real-time turbulence data. And mobile device connectivity allows agents to keep working to board a plane, even if there’s an airport power failure.
Custom
Apps
Apple developer tools and the security of Apple platforms helped United create custom apps that streamline operations, from booking to baggage claim. And employee input during the ideation phase offers different stakeholders the chance to affect the development of custom apps, creating a more inclusive and innovative workforce.
Zero-Touch Deployment
With Apple Business Manager and VMware Workspace ONE, United can easily configure, deploy and manage devices over the air. And with flexible deployment models, IT can tailor setup to any role or business need within a fully mobile workforce. Because United’s custom apps for iPhone and iPad utilise Core Data and single sign-on between apps, the company is able to connect every employee’s workflow and provide access to data — even offline.
Results
Work made easier.
Travel made better.
With improved efficiencies, United has been able to reduce the number of departure agents needed for each flight from two to one, without compromising customer service.
The United Tech custom app eliminates technician reliance on paper, reducing maintenance time by eight minutes per flight and saving 1 million pieces of paper per month.
Digital approval for maintenance release documents on iPad has helped to prevent delays on 4,386 flights and save 684,000 passengers annually from experiencing delays.
iPad is the most essential piece of equipment we use every day. It brings the whole airline — flight crews, flight attendants, customer service, maintenance — together.
United Airlines