Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.
Order Acknowledgement
The order acknowledgement email provides a summary of the items on your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a Delivers date. You can click this to view your order status in online Order Status. For pickup items on your order, the email will display your selected Apple Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.
Shipment Notification
If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using Apple's online Order Status or enter the tracking number on the carrier's website.
If you purchase an Apple Store Gift Card, iTunes Gift Card or Apple Music Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.
Pickup Notification
Once your items are available at the Apple Store, we'll send a pickup notification email.
Pickup Reminder
We'll send a reminder email if your item is still waiting to be picked up.
